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Refund Policy

14-Day Plant Guarantee

Every plant is checked before it leaves our warehouse. If it arrives damaged, or isn't thriving within 14 days of delivery, we replace it free — or refund you if you'd prefer.

How to claim

  1. Message us on WhatsApp (+971 52 150 9542) or email hello@plntd.ae within 14 days of delivery.
  2. Include your order number and a photo of the plant.
  3. We may ask a couple of questions about light and watering and suggest a fix first — most plants recover. If it can't be fixed, we deliver a replacement or refund your original payment method. No return, no packaging, no fee.

Gifts are covered. If you received a Plntd plant as a gift, you can claim directly — just send us the order number or the name on the gift message.

What the guarantee doesn't cover

  • Free reward plants (for example, the free plant added to qualifying orders).
  • Made-to-order and customised planters (Rupert, Klekktic, Naskh). If one arrives damaged, tell us within 24 hours of delivery and we'll replace it.
  • Flowering plants that aren't evergreen (for example, Calla Lilies) wilt naturally, like cut flowers. For these, the guarantee window is 24 hours after delivery. The product page says so where it applies.
  • Plants kept outdoors (unless we advised it), or damage from pruning, repotting or accidents.
  • Purchases made in store. Retail purchases are final.
  • Delivery charges and gift wrapping.

Changed your mind?

You can return or exchange any plant within 14 days of delivery, as long as:

  • It's still in its nursery pot (or the pot it was sent in), unmodified — not pruned, cut or repotted.
  • It hasn't been placed outdoors (unless we advised it).
  • It's returned in its original packaging with all materials included.

How it works

  1. Email hello@plntd.ae with your order number, the item(s), the reason, and a photo.
  2. We'll schedule a pickup within 1–2 business days.
  3. Returns: once collected, we refund your original payment method, less a 23 AED collection fee. Banks can take a few days to post the refund.
  4. Exchanges: we collect the original and deliver the new item at the same time. If the new item costs more, we'll send an invoice before delivery; if it costs less, we refund the difference. One exchange per plant.

Change-of-mind returns don't apply to: free reward plants; made-to-order and customised planters (Rupert, Klekktic, Naskh); in-store purchases; opened or used consumables (for example, Sowvital products); delivery charges and gift wrapping.

All plants vary naturally by about ±10% in height. Returns for height differences within that range are accepted as change-of-mind returns (the collection fee applies). If the height is outside that range, that's on us — the guarantee applies and there's no fee. Overweight items may carry an additional collection charge.

Cancellations

While your order is still being prepared, you can add or remove items — just message us. Once it has shipped, we can't change it; you can receive it as is, or return it under the change-of-mind terms above. Cancellations of made-to-order planters and free reward plants aren't possible once confirmed.

Questions?

WhatsApp +971 52 150 9542 · hello@plntd.ae

Plntd reserves the right to decline claims that don't meet the terms above.