Expected time frames for Dubai deliveries:

• Orders placed before 4.00pm are usually shipped and delivered the next day.

• Orders placed after 4.00pm take an extra day to be shipped and delivered.

• Orders containing ‘Large’ and ‘Huge’ plants require careful handling and are delivered exclusively by Plntd - Because of this, please allow an extra 1-2 days for Plntd to arrange the delivery of ‘Large’ and ‘Huge’ plants.

Expected time frames for Non-Dubai deliveries:

• Orders placed before 4.00pm are usually shipped the next day.

• Orders placed after 4.00pm take an extra day to be shipped.

• Deliveries will occur within 1-2 days of your order being shipped.

• Orders containing ‘Large’ and ‘Huge’ plants require careful handling and are delivered exclusively by Plntd - Because of this, please allow an extra 1-2 days for Plntd to arrange the delivery of ‘Large’ and ‘Huge’ plants.

Receiving your order from Plntd:

• If you live in an apartment: The driver will ring the doorbell upon delivery. If the door has not been answered, the order will be left outside your apartment. There’s no need to worry about the plants, they will be fine for up to 5 days in their boxes!

• If you live in a villa: Somebody must be present at the time of delivery to accept the order. Our plants cannot be left out in the Dubai sun. In the case that no one is available, the driver will attempt delivery again the next day.

Delivery delays may occur if:

1. The shipping address provided is not clear/complete.

2. The shipping address provided is out of our coverage zones.

3. Contact attempts made by the delivery driver have not been answered.